| 1) | What is the maximum occupancy of your villa? |
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The villa can comfortably accommodate up to 10 people. There are 3 twin rooms, one master bedroom, and two 'roll-away' beds. |
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| 2) | Do I need to bring any towels or bed sheets? |
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No. All towels and bed linen are provided, including pool towels for up to 10 people. We also supply, all crockery, cutlery, cooking utensils, along with an electric kettle, a coffee maker, and a blender, so you don't need to pack any of those either. |
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| 3) | Can you supply me with driving directions from the airport? |
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Directions to Chatham Park from Orlando International Airport can be found on our Location page. Further details will be sent to you when your booking is confirmed. |
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| 4) | How far are the golf courses and attractions from the villa? |
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There are over 100 golf courses within a 45 minute drive, which one you use depends on your standard. The many theme parks are easily reached, and usually take about 20 to 30 minutes to reach. |
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| 5) | How far are the restaurants and shops from the villa? |
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These can be reached within 5 minutes by car. |
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| 6) | Do you have a representative based near the villa? |
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Yes, details of which will be sent to you when your booking is confirmed. |
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| 7) | How do I check availability? |
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We will be adding this information to our site in the near future. Until then, please email Availability with the dates you are interested in. |
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| 8) | What are the rates? |
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We pride ourselves in offering you competitive rates whilst keeping to the high standards you deserve. To ensure that we can do this, we continuously compare rates with other villas that are available. For the latest rates, please email Rates with the dates you are interested in. |
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| 9) | How much deposit do I have to pay? |
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As a general rule, we require you to pay an initial 10% deposit once your booking has been confirmed. Full details of the actual amount and how to pay will be sent to you. |
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| 10) | How do I make a reservation? |
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Please email Bookings with your requirements (including arrival and departure dates) and we will send you full details. |
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| 11) | What if I need to cancel? |
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Bookings may only be cancelled up to 14 days prior to your arrival, without penalty. Cancel within 14 days and you forfeit an amount equal to 10% of the overall cost of your booking. |
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| 12) | Does the villa have wheelchair access? |
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It certainly does. This villa was designed and built with the specific requirement that there should be facilities available for wheelchair access to all areas. There are no steps within the villa's grounds or within the villa itself, and access to the pool has been made easier by the inclusion of a mechanical lift. |
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| 13) | Are there any extra charges? |
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Extra charges are only incurred when the pool heater is used. |
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| 14) | Where is the nearest airport? |
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The nearest major airport is Orlando International. |
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| 15) | Do you have a floor plan? |
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Yes, the floor plan of the villa can be viewed Here |
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| 16) | Where can I buy tickets for the attractions? |
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Our representative will be more than happy to help you purchase tickets for any of the many local theme parks, please email anntickets@aol.com |
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| 17) | What cleaning services are included? |
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The villa will be fully prepared prior to your arrival. It would also be much appreciated if you could leave the villa in a similar condition when you depart. |
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| 18) | Do you allow smoking within the villa's grounds? |
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Smoking within the villa is permitted. |
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| 19) | Do you allow pets? |
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We only allow guide dogs, no alligators, horses, or chickens, just guide dogs. |
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| 20) | Is there a phone in the villa? |
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Yes. |
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| 21) | Does the villa have an alarm and a safe? |
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Yes, full details are contained within the welcome pack you will receive on your arrival. |
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| 22) | Is the villa air-conditioned? |
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Yes, the villa is air-conditioned throughout. |
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| 23) | Is there Cable TV / music centre / video / DVD facilities in the villa? |
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Yes, especially for the days when you just want to take it easy and lounge around the villa. |
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| 24) | What laundry facilities are there? |
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Full facilities are available within the laundry room at the villa. |
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| 25) | Are there hair dryers in the villa? |
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Yes, two hair dryers are supplied for you to use. |
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| 26) | Does the villa have a BBQ? |
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The BBQ is situated in the pool area. |
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| 27) | When is the garbage collected? |
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Twice a week, full details are contained within the welcome pack you will receive on your arrival. |
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| 28) | Does the villa have a garage? |
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No, cars can be parked on the driveway at the front of the villa. |
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| 29) | Does the pool have a shallow end and how deep is the pool? |
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Yes, the south facing pool has a shallow end and is 6ft in depth at its deepest point. There is also a pool hoist to assist those less able to access the pool. |
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| 30) | Is the pool heated and private? |
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The pool can be heated with the pool heater, but this is an optional extra. The pool is within the grounds of the villa and is not shared with any other villas or its residents. |
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| 31) | Is maid service provided? |
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Not as standard. If you require maid service, please inform us of this when you making your initial enquiries. |
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| 32) | What happens if we lock ourselves out of the villa? |
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If you are unfortunate enough as to forget the access code to the villa, you will need to contact our local representative. |
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| 33) | What time is check in? |
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You may check in to the villa at anytime after 16:00hrs on the planned day of your arrival. |
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| 34) | What time is check out? |
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So that our villa can be cleaned ready for the next occupants, it is required that you vacate the villa by 11:00hrs on the morning of your planned departure. |
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| 35) | Where can I go for local Fishing?? |
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There are many types of fishing available locally, so it depends on which you are after. To check on availability of fishing trips and locations, please email our representative, anntickets@aol.com. |
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| 36) | Is there a minimum stay at the villa? |
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As a general rule the minimum stay is 3 days. If you wish to stay for a shorter period, please email Enquiries and we will try to accommodate you. |
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